Job Details

Neighborhood Services Technician

  2020-11-19     City of Arroyo Grande     300 E. Branch St.     $21.04 - $24.36 hour  
Description:

To perform a wide variety of tasks including but not limited to providing information, educating the public and conducting appropriate investigations and enforcement of violations generated by public complaints or observation to ensure compliance with regulations in the Arroyo Grande Municipal Code (AGMC) that most directly and seriously affect public welfare, health and safety, public nuisances and the general quality of life in residential and commercial neighborhoods. Specific inclusions in the tasks of the position include enforcement of regulations related to temporary signs and banners; abandoned, junk, or inoperable vehicles; unauthorized living in recreational vehicles; grossly unreasonable accumulations of garbage, trash or any other material that create an unsafe or unhealthy condition for the neighborhood or the public in general; Uniform Building Code violations; temporary use permit inspections; vacation rental inspections and enforcement; zoning violations; and fire hazards including but not limited to weed abatement, fuel abatement, and violations of the Uniform Fire Code.

To perform specific administrative duties related to the assigned areas of responsibility, including the receipt and recording of public complaints and the generation of initial written correspondence soliciting voluntary compliance related to public complaints.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Community Development Director or their designee.

ESSENTIAL FUNCTION STATEMENT--Essential and other important responsibilities and duties may include but are not limited to the following:

Essential Functions:

  1. Investigate and respond to complaints from the public and other City departments regarding AGMC violations within the defined areas of responsibility by initiating appropriate action to ensure compliance with the AGMC. Such action may include, but is not limited to negotiation, education, voluntary compliance, verbal and written warnings, and/or citations.
  2. Provide information and respond to questions and inquiries from the public and violators by telephone, written correspondence, and in person regarding the AGMC and AGMC violations within the defined areas of responsibility.
  3. Assist the Building Official, Community Development Department, and other City department staff on an as assigned basis to resolve AGMC violations within the defined areas of responsibility through voluntary compliance by violators achieved through negotiation and education.
  4. Observe and appropriately respond to AGMC violations within the defined areas of responsibility.
  5. Research regulations and prepare and maintain appropriate records/documentation and information including but not limited to photographs, notes for future inspections, the collection of appropriate physical evidence and statements, the issuance of citations and/or subsequent litigation involving AGMC violations within the defined areas of responsibility that cannot be resolved by alternative measures; appear in court and/or administrative hearings to provide factual information regarding contested citations.
  6. Maintain logs and/or appropriate written documentations and records related to statistics and job activities.
  7. Prepare follow-up correspondence to complainants and violators.
  8. Input and retrieve information related to job activities using a computer.
  9. Participate in training exercises and classes as directed.
  10. Perform related duties and responsibilities as required by the Community Development Director to meet the needs of the Community Development Department and the community.
  11. Carry out duties and responsibilities in compliance with appropriate federal, state, county, City laws and ordinances and City personnel rules without bias, favoritism, or prejudice.
  12. Responsible for self-compliance and accountability with City regulations, policies and procedures.
  13. Accept responsibility and exercise reasonably appropriate discretion in matters not specifically defined or described in the City’s regulations, policies, procedures, and job description.
  14. Consistently demonstrate exemplary courtesy, initiative, diligence, tact, diplomacy, truthfulness, attention to duty, and observance of proper personal discipline in accordance with City standards during all interactions with members of the public, co-workers, other City department staff, outside agencies and all those contacted in the course of the performance of duties.
  15. Respond and perform assigned duties in the event of a City declared emergency.

QUALIFICATIONS

Knowledge of:

  • Basic verbal and written English language and grammar to be able to reasonably communicate information with the public and/or complete relevant written documentation required by job activities.
  • Basic principles of effective customer service.
  • Basic principles of public relations and dispute resolution/persuasion techniques.
  • Modern office methods, practices and equipment including applicable computer software applications.
  • Basic record keeping practices.
  • Basic principles and practices of report preparation.
  • Applicable federal, state and local laws, rules, and regulations.

Ability to:

  • Perform a variety of code enforcement activities.
  • Enforce AGMC violations within the defined areas of responsibility in a professional manner with tact, firmness as appropriate, and objectivity; evaluate reason(s) for such violations to determine the most reasonably appropriate response/enforcement.
  • Listen to and comprehend complaints about AGMC violations within the defined areas of responsibility.
  • Explain information about AGMC violations within the defined areas of responsibility to the public in a manner that can be reasonably comprehended including situations in which an individual may be upset and/or argumentative.
  • Effectively and courteously interact with and respond to people in conflict or stressful situations.
  • Communicate clearly and concisely, both verbally and in writing.
  • Read, comprehend, interpret, and apply City laws, rules, regulations, and Department procedures related to AGMC violations within the defined areas of responsibility.
  • Comprehend and follow written and verbal instructions including but not limited to those related to AGMC violations within the defined areas of responsibility.
  • Exercise sound and reasonable independent judgment within established guidelines and make immediate and sometimes critical decisions related to enforcement independently or with minimal direct supervision.
  • Learn the geography of the City.
  • Operate a motor vehicle with reasonable safety.
  • Maintain accurate records and prepare reports including electronic computer entries.
  • Testify in court and/or administrative hearings to provide factual information regarding contested AGMC violations within the defined areas of responsibility.
  • Recognize and respect limits of authority and job responsibility.
  • Work flexible hours including evening and weekends as reasonably necessary.
  • Establish, maintain, and foster positive and harmonious relationships with those contacted in the course of work.
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities.

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: One (1) year of general work experience involving substantial public contact or work in and/or with a public agency.

Training: Equivalent to completion of the twelfth (12th) grade, e.g. a high school diploma or a GED.

License or Certificate: Possession of or ability to obtain, and maintain a valid California driver's license.

SUBMIT APPLICATION AT: https://www.governmentjobs.com/careers/arroyogrande


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