Job Details

CASA Advocate Supervisor

  2021-01-19     CASA of San Luis Obispo County     75 Higuera Street suite 180     $20 - $22 hour  

Health Insurance with employer contribution, vacation, sick leave. 


The Advocate Supervisor is responsible for providing on-going education, support, and supervision to assigned CASA volunteers. In addition, the Advocate Supervisor is responsible for the administrative case management of open court cases assigned to respective advocates.

Job Description

  • Have sufficient knowledge of each case to provide supervision and to be able to step in for the volunteer in case of an emergency.
  • Review case and assign to volunteer.
  • Work one-on-one with each volunteer to ensure advocating the child’s best interests.
  • Monitor compliance of Court’s orders.
  • Instruct volunteers in proper documentation of all casework activity. 
  • Instruct volunteers on information gathering.
  • Assist with the preparation of advocate’s written report to the court. Revise after discussion with volunteer.
  • Ensure that all reports are submitted to the Court in time for the scheduled hearing and all parties are properly notified.
  • Coordinate and set up telephone calls, meetings and case conferences with CWS staff, attorneys, and others as necessary.
  • Meet face to face with the volunteer at least every other month.
  • Maintain telephone contact with the volunteer at least monthly. 
  • Be available by telephone, in person, or email to advise the volunteer and answer any questions.
  • Enter case notes in the Database.
  • Evaluate the volunteer’s performance in the fulfillment of his/her duties annually.
  • Provide support or intervention to the volunteer as needed. 
  • Keep Program Manager informed of any problems regarding cases assigned to volunteers. 
  • Participate in any opportunities for professional development as allowed. 
  • Attend case supervision and staff meetings.
  • Assist in maintaining the volunteer’s compliance with providing mandated paperwork, i.e. DMV, Insurance, Driver’s License.
  • Assist advocates in developing goals and case plans for their cases.
  • When necessary, accompany advocates on home or agency visits.
  • Consult with other Advocate Supervisors and their advocates regarding victim services resources. 
  • Facilitate relations between advocates and key players on their case, professional or otherwise.
  • Periodically attend CASA continuing education workshops to support, mediate, record and facilitate.
  • Act as liaison between advocate and any management of other agencies.
  • Work with volunteer advocates to increase their advocacy skills.
  • Attend various trainings, conferences and seminars as appropriate to enhance professional growth and development as requested by the Executive Director and/or Program Director.
  • Other duties as assigned by the Executive Director and/or Program Director.


Work requires skills normally acquired through a bachelor’s degree in a related field. However, an equivalent combination of relevant education and/or experience will satisfy this requirement.


Work generally requires two years of related experience in human services.

Knowledge, Skills, and Abilities Required

  • Ability to establish and maintain effective working relationships with staff, volunteers, and community partners.

  • Ability to work independently under general supervision.

  • Ability to adapt to a changing environment with the ability to respond to and mange crisis with calm, mindful, and respectful approach.

  • Ability to gather data, compile information and prepare reports.

  • Ability to make administrative/procedural decisions and judgments.

  • Knowledge of community resources.

  • Knowledge and understanding of issues and dynamics within families in crisis relating to child abuse and neglect.

  • Current working knowledge of Microsoft Office Word.

  • Experience with Email.


  • Training will be done in person, in an office setting, with appropriate COVID protocols followed. 

  • Criminal justice fingerprint clearance

  • Valid driver’s license.

  • Limited travel (primarily within San Luis Obispo County)

  • Ability to work occasional evenings and weekends.

  • Ability to work from home with access to quiet, confidential, workspace

  • Applicants must supply and support their own secure computer hardware, software, and high-speed internet. (internet and cell phone allowance provided)

To apply: submit your resume with a cover letter detailing why you would like to work at CASA of San Luis Obispo County to: 

The position will remain open until filled. No phone calls, please.  

Do not contact this company in solicitation of any product or service.

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